Alaska USA is following the direction of local, state and the Federal government, as well as the Centers for Disease Control and Prevention (CDC) in its response to the current COVID-19 pandemic event. Read on to learn more about the changes we are making to significantly increase social distancing while remaining open as an essential service.
Most branches will be limited to drive-up service or by making an appointment for required transactions. Some communities may have limited walk-in service.
For transactions that require in-person interactions please call 800-525-9094 to schedule an appointment.
Loan Center hours for credit cards, vehicle, and personal loans are Monday–Saturday, 9:00 am to 6:00 pm AKST
Alaska USA is committed to helping members during hardships, including those caused by COVID-19. If you need assistance, we encourage you to call 800-525-9094 to speak with a member service representative to discuss options available. For questions regarding mortgages please call 877-747-5073.
The safety and well-being of members, employees and the communities we serve remains our top priority. The challenges all of us face at this time are unprecedented, and we will continuously monitor the rapidly changing environment and will continue to adjust branch hours and operations as necessary to protect the health of members and employees. Regular branch services will be reinstated when appropriate and safe to do so.
Download the Alaska USA app or log in from any device to pay bills, transfer funds to accounts and friends and family, get account statements, and more—all from your smartphone or tablet. You can also use the app to turn off or on a credit or debit card that has been misplaced or stolen.
Many Alaska USA branches have drive-up locations for you to safely and securely conduct a wide range of financial transactions.
Your Alaska USA membership gives you access to more than 55,000 surcharge-free ATMs worldwide, and many Alaska USA ATMs allow you to deposit checks and cash directly into your account.
The Member Service Center is available 24/7 to conduct financial transactions at 800-525-9094.
Read our article for additional steps you can take to help protect yourself and your family from financial impact.
Unfortunately, fraudsters are using fear and urgency tactics around COVID-19 to prey on consumers. They may mimic communications from expert sources such as the CDC, the World Health Organization or other "official" sources. Do not respond to, click any links, or open attachments you receive from suspicious emails or texts. Alaska USA will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.
It’s important to make sure your contact information with Alaska USA is up to date—this makes it easier for us to verify your identity if you need to conduct business over the phone. You can update your contact information via online account access, by selecting the Account Profile tab, and selecting Address.
Do you have any scheduled or recurring payments set to go out this month? It’s a good idea to double check in case you need to make a change.
It’s important to remember that your Alaska USA Federal Credit Union savings and checking accounts are fully insured by the NCUA for up to $250,000.
If you have questions about your accounts or are experiencing financial difficulties for any reason, please reach out the Member Service Center, 24/7, at 800-525-9094.
As our nation deals with the increased uncertainty around the Coronavirus (COVID-19), Alaska USA remains committed to providing the best member service possible while taking precautions to protect members and employees. Alaska USA continues to monitor the rapidly evolving conditions and follow guidance from the Centers for Disease Control (CDC) along with local government agencies to prevent the spread of COVID-19.
Please monitor the Alaska USA home page for the most recent and up-to-date information regarding this rapidly changing event.
Alaska USA encourages you to stay informed about COVID-19. For more information, visit the CDC's website.
Updated March 23, 2020
Still have questions or concerns? Call or email our Member Service Center for additional assistance.
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