Protecting Members and Employees During the Coronavirus Outbreak
Alaska USA is following the direction of local, state and the Federal government, as well as the Centers for Disease Control and Prevention (CDC) in its response to the current COVID-19 pandemic event. Check back regularly for updates on how we will continue to serve you during this time.
Your safety is our priority
Alaska USA remains committed to providing the best member service possible while taking the following precautions to protect members and employees:
- Adhering to social distancing recommendations and encouraging members to do the same.
- Increased the frequency and thoroughness of workspace and facilities cleaning.
- Adjusted branch hours and services.
- Postponing all credit union-sponsored events.
- Working with members effected by unanticipated closures of public services.
What to expect in branches
Masks–Alaska USA follows all state and local regulations regarding the usage of masks. If you visit a branch while wearing a mask you may be asked to briefly remove it to identify yourself before entering. This step is necessary to ensure the safety of member accounts and financial information.
Sanitary barriers–All Alaska USA branches have installed glass sanitary barriers to help protect members and employees while interacting.
Social distancing–An Alaska USA concierge will be at every branch to help with any questions you may have, as well as help members and employees maintain social distancing while waiting.
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Member assistance
We understand the financial pressures that communities have been under, and have been offering the following options to members:
Vehicle, Credit Card, and Personal Loans
Late fees will be waived in April, May, and June
For options to defer payments up to 60 days, call 800-992-2810
Home Loans
Late fees will be waived in April, May, and June
Options to suspend payments for at least 60 days
You can also log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to apply.
HELOCs, Home Improvement, Recreational Property, and Residential Lot Loans
Late fees will be waived in April, May, and June
For options to defer payments up to 60 days, call 800-992-2810
Commercial Loans
Late fees will be waived in April, May, and June
Options to defer payments up to 90 days, call 877-646-6670
Certificate account withdrawals
Early withdrawal penalties waived
Hours and availability
Most Alaska USA branch lobbies have reopened for business at least 5 days a week.
If you plan to visit us in-person, we encourage visitors to wear a mask or protective face covering. Please note you may be asked to briefly remove it to identify yourself before entering.
Find a BranchThe health and safety of our members and employees remains a top priority. All branch locations have installed glass sanitary barriers for safe member-employee interactions, and social distancing rules will be followed to at all times.
Stay home, bank online!
For the continued safety of members and employees, we encourage limiting face-to-face interaction at Alaska USA branches.
All drive-up locations offer expanded financial services, and members can easily use the Alaska USA app to:
- Pay bills
- Transfer funds
- Deposit checks
- Send money to friends and family
Need cash?
Alaska USA depository ATMs are open 24/7 for deposits and withdrawals—you can even pay your auto loan! Simply select CREDIT and then select your loan from the menu on screen.
Find an ATMHelpful resources
Questions & Resources
Get some answers to our most asked COVID-19 related questions.
Tips to Avoid Fraud
Fraudsters are using fear around COVID-19 to prey on consumers. Remember, do not respond to, click any links, or open attachments you receive from suspicious emails or texts.
Keep your personal information secure by following a few simple browsing tips
Read our article for additional steps you can take to help protect yourself and your family from financial impact around COVID-19.
Economic stimulus payments
Have you received your stimulus payment? Read on for our tips to help you make the most of it
Check the status of your payment
The IRS only provides Alaska USA general deposit information prior to receiving the payments. Unfortunately, we don’t have information on when your specific payment will be made or what the amount will be. Visit IRS.gov for information about your payment.
Visit IRS.govCheck for pending deposits online
Please check the Alaska USA app or online account access if you believe your stimulus will be directly deposited into your Alaska USA account. You can also set up deposit alerts to receive an email notification when a deposit has been received.
Learn moreContact us
Still have questions or concerns? Call or email our Member Service Center for additional assistance.