Alaska USA is following the direction of local, state and the federal government, as well as the Centers for Disease Control and Prevention (CDC) in its response to the current COVID-19 pandemic event. Check back regularly for updates on how we will continue to serve you during this time.
Alaska USA remains committed to providing the best member service possible while taking the following precautions to protect members and employees:
We understand the financial pressures that communities have been under, and have been offering the following options to members:
For options to defer payments up to 60 days, call 800-992-2810
Options to suspend payments for at least 60 daysClick to apply online
You can also log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to apply.
Most Alaska USA branch lobbies have reopened for business at least 5 days a week.
If you plan to visit us in-person, we encourage visitors to wear a mask or protective face covering. Please note you may be asked to briefly remove it to identify yourself before entering.Find a Branch
The health and safety of our members and employees remains a top priority. All branch locations have installed glass sanitary barriers for safe member-employee interactions, and social distancing rules will be followed to at all times.
For the continued safety of members and employees, we encourage limiting face-to-face interaction at Alaska USA branches.
All drive-up locations offer expanded financial services, and members can easily use the Alaska USA app to:
Fraudsters are using fear around COVID-19 to prey on consumers. Remember, do not respond to, click any links, or open attachments you receive from suspicious emails or texts.
Still have questions or concerns? Call or email our Member Service Center for additional assistance.
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