Member Alert

Protecting Members and Employees During the Coronavirus Outbreak

Alaska USA is following the direction of local, state and the federal government, as well as the Centers for Disease Control and Prevention (CDC) in its response to the current COVID-19 pandemic event. Check back regularly for updates on how we will continue to serve you during this time.

 

 

 

Your safety is our priority

Alaska USA remains committed to providing the best member service possible while taking the following precautions to protect members and employees:

  • Adhering to social distancing and masking recommendations and encouraging members to do the same.
  • Increasing the frequency and thoroughness of workspace and facilities cleaning.
  • Adjusting branch hours and services as needed.

 

Member assistance

We understand the financial pressures that communities have been under, and have been offering the following options to members:

Vehicle, Credit Card, and Personal Loans

For options to defer payments up to 60 days, call 800-992-2810


Home Loans

Log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to see what options are available for you.

HELOCs, Home Improvement, Recreational Property, and Residential Lot Loans

For options to defer payments up to 60 days, call 800-992-2810


Commercial Loans

For payment options, please contact us at 877-646-6670


Paycheck Protection Program (PPP) 

For information and updates about PPP loans and forgiveness, visit our Paycheck Protection Page.  

 

 

Branch hours and availability

Alaska USA branch lobbies have reopened for business at least 5 days a week. Use the link below to find your nearest branch. 

If you plan to visit us in-person, we encourage visitors to wear a mask or protective face covering. Please note you may be asked to briefly remove it to identify yourself before entering. 

Find a Branch

 

Office Locations

Loan Center hours for credit cards, vehicle, and personal loans are Monday–Saturday, 9:00 am to 6:00 pm AKST

The following offices are closed to walk-in traffic

  • Alaska USA Mortgage Company call 800-737-3033
  • Alaska USA Insurance Brokers call 800-478-1251
  • Alaska USA Financial Planning and Investment Services call 907-646-6424
  • Alaska USA Business and Commercial call 877-646-6670

Stay home, bank online!

For the continued safety of members and employees, we encourage limiting face-to-face interaction at Alaska USA branches.

All drive-up locations offer expanded financial services, and members can easily use the Alaska USA app to:

  • Pay bills
  • Transfer funds
  • Deposit checks
  • Send money to friends and family

Download on the Apple App store Get it on Google Play

 

Contact us

Still have questions or concerns? Call or email our Member Service Center for additional assistance. 

Call us

800-525-9094

Send Us a Message

memberservice @alaskausa.org

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