Protecting Members and Employees During the Coronavirus Outbreak
Alaska USA is following the direction of local, state and the federal government, as well as the Centers for Disease Control and Prevention (CDC) in its response to the current COVID-19 pandemic event. Check back regularly for updates on how we will continue to serve you during this time.
Update 12/30/2020: Alaska USA has started to receive stimulus payments for direct deposit from the IRS. You can view whether your direct deposit is pending payment in the mobile app or online account access under "Pending Transactions." Eligible recipients will likely have funds available in their account over the next several days. Please continue to refer to the online account access or the mobile app to determine if your direct deposit has been received. Unfortunately, Alaska USA does not have any further information regarding the direct deposits from the IRS. For more information regarding stimulus payments, please visit IRS.gov.
Your safety is our priority
Alaska USA remains committed to providing the best member service possible while taking the following precautions to protect members and employees:
- Adhering to social distancing recommendations and encouraging members to do the same.
- Increasing the frequency and thoroughness of workspace and facilities cleaning.
- Adjusting branch hours and services.
- Postponing all credit union-sponsored events.
- Working with members effected by unanticipated closures of public services.
What to expect in branches
Masks
Alaska USA follows all state and local regulations regarding the usage of masks. If you visit a branch while wearing a mask you may be asked to briefly remove it to identify yourself before entering. This step is necessary to ensure the safety of member accounts and financial information.
Sanitary barriers
All Alaska USA branches have installed glass sanitary barriers to help protect members and employees while interacting.
Social distancing
An Alaska USA concierge will be at every branch to help with any questions you may have, as well as help members and employees maintain social distancing while waiting.
Find a branchMember assistance
We understand the financial pressures that communities have been under, and have been offering the following options to members:
Vehicle, Credit Card, and Personal Loans
For options to defer payments up to 60 days, call 800-992-2810
Home Loans
Options to suspend payments for at least 60 days
Click to apply online
You can also log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to apply.
HELOCs, Home Improvement, Recreational Property, and Residential Lot Loans
For options to defer payments up to 60 days, call 800-992-2810
Commercial Loans
Options to defer payments up to 90 days, call 877-646-6670
Paycheck Protection Program (PPP)
For information and updates about PPP loans and forgiveness, visit our Paycheck Protection Page.
Hours and availability
Most Alaska USA branch lobbies have reopened for business at least 5 days a week.
If you plan to visit us in-person, we encourage visitors to wear a mask or protective face covering. Please note you may be asked to briefly remove it to identify yourself before entering.
Find a BranchThe health and safety of our members and employees remains a top priority. All branch locations have installed glass sanitary barriers for safe member-employee interactions, and social distancing rules will be followed to at all times.
Stay home, bank online!
For the continued safety of members and employees, we encourage limiting face-to-face interaction at Alaska USA branches.
All drive-up locations offer expanded financial services, and members can easily use the Alaska USA app to:
- Pay bills
- Transfer funds
- Deposit checks
- Send money to friends and family
Need cash?
Alaska USA depository ATMs are open 24/7 for deposits and withdrawals—you can even pay your auto loan! Simply select CREDIT and then select your loan from the menu on screen.
Find an ATMHelpful resources
Questions & Resources
Get some answers to our most asked COVID-19 related questions.
Tips to Avoid Fraud
Fraudsters are using fear around COVID-19 to prey on consumers. Remember, do not respond to, click any links, or open attachments you receive from suspicious emails or texts.
Keep your personal information secure by following a few simple browsing tips
Read our article for additional steps you can take to help protect yourself and your family from financial impact around COVID-19.
Contact us
Still have questions or concerns? Call or email our Member Service Center for additional assistance.