COVID-19 Frequently Asked Questions

The safety and well-being of members, employees, and the communities we serve remains our top priority—as does making sure members have complete control over their finances during this time. Here are some answers to our most asked COVID-19 related questions.

Financial Resources


COVID-19 has put me in tight spot financially. Can Alaska USA help?

We understand the financial pressures that communities have been under, and are offering the following options to members:

 

Vehicle, Credit Card, and Personal Loans
  • For options to defer payments up to 60 days, call 800-992-2810
Home Loans
  • Options to suspend payments for at least 60 days
Click to apply online


You can also log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to apply.

HELOCs, Home Improvement, Recreational Property, and Residential Lot Loans
  • For options to defer payments up to 60 days, call 800-992-2810
Commercial Loans
  • Options to defer payments up to 90 days, call 877-646-6670

 

Frequently Asked Questions

 

What is the best way to access my finances if I am sheltering in place or maintaining social distancing?

Online account access and the Alaska USA app allow you to do just about anything you’d normally do in person. Enroll today and download the app to:

  • Pay bills
  • Deposit Checks
  • Transfer funds
  • Send money to friends and family

 


Can I still visit branches?

For the safety of members and employees, we have expanded drive-up service options, and limited walk-in service days, hours, and locations.

Drive-up locations remain open. Alaska USA drive-up locations are frequently sanitized, and employees are following CDC recommendations and sanitary practices when handling money and paperwork.

For a full list of branch options in your area, please visit go.alaskausa.org/covid-19

Additional branch resources:

  • You may also make an appointment to visit the branch by calling the Member Service Center, or by scheduling online
  • As always, the Member Service Center is available to help you 24/7, at 800-525-9094
  • if you need to withdraw money, use any one of the 55,000+ Allpoint network ATMs‚ visit alaskausa.org/atms for locations

Why did you close shared banking?

In order to promote social distancing during this pandemic, the CO-OP Shared Branch Network has authorized participating credit unions to temporarily suspend shared branching services.


Is my money safe?

Yes, your Alaska USA Federal Credit Union savings and checking accounts are fully insured by the NCUA for up to $250,000. If you have questions about your accounts please reach out the Member Service Center 24/7 at 800-525-9094.


Do you have any tips to avoid fraud?

Unfortunately, fraudsters are using fear and urgency tactics around COVID-19 to prey on consumers. They may mimic communications from expert sources such as the CDC, the World Health Organization or other "official" sources. Do not respond to, click any links, or open attachments you receive from suspicious emails or texts. Alaska USA will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.

It’s important to make sure your contact information with Alaska USA is up to date—this makes it easier for us to verify your identity if you need to conduct business over the phone. You can update your contact information via online account access, by selecting the Account Profile tab, and selecting Address.


When will I receive my economic stimulus deposit?

Already received your stimulus payment? Read on for our tips to help you make the most of it

Economic Impact Payments will begin to be distributed by the Internal Revenue Service (IRS) to eligible recipients as early as Wednesday, April 15th.

Not everyone will receive payment on the same date. The best way to ensure a fast delivery of your stimulus payment is by signing up for direct deposit with the IRS. For more information regarding the stimulus, please visit the IRS website.

Visit IRS.gov

 

The IRS only provides Alaska USA general deposit information prior to receiving the payments. Unfortunately, we don’t have information on when your specific payment will be made or what the amount will be.

We encourage you regularly check the Alaska USA app or online account access if you believe your Economic Impact Payment will be directly deposited into your Alaska USA account.


How can I view pending transactions in my account?

If you are using the Alaska USA app, select Pending Transactions from the main menu to view a list of pending transactions, including ACH deposits.

If you're checking your account from alaskausa.org, log in to your account and click on Pending ACH under the Account Information tab. 

You can also set up deposit alerts to receive an email notification when a deposit has been received.


How do I set up deposit alerts?

  • Log in to your account at alaskausa.org and select the Account Profile tab. Click on the 'Alerts' link, then the 'Manage your account alerts' link.

Alerts_CenterMgmt.png

 

  • Select the checkbox in the 'Deposit Alert' row to receive an email notification when funds have been deposited into your account. Please double-check that the email address listed to the right is accurate.

DepositAlert.png

  • Click 'Save' to update your preferences.

Do you have any tips for using the stimulus money?

Yes! With the uncertainty caused by the coronavirus outbreak, these payments are extremely important for the financial wellbeing of many Americans. Read our article for tips to make the most of your deposit

The safety and wellbeing of members, employees and the communities we serve remains our top priority. The challenges all of us face at this time are unprecedented and frustrating, but we will overcome them by working together. As always, we’re here to help.

You may also be interested in...

You're About to Leave go.alaskausa.org

You are about to visit a third-party website not operated by Alaska USA Federal Credit Union.

Alaska USA Federal Credit Union is not responsible for the product, service, or website content on any external third-party sites and does not represent either you or the website operator if you enter into a transaction. Alaska USA Federal Credit Union's privacy and security policies do not apply to the linked site.

Continue OR, CANCEL