We understand the financial pressures that communities have been under, and are offering the following options to members:
You can also log in to your Alaska USA account and click to view the details of your mortgage account. From the account details page, click on the link within the Important Coronavirus Alert, or call 877-747-5073 to apply.
Online account access and the Alaska USA app allow you to do just about anything you’d normally do in person. Enroll today and download the app to:
For the safety of members and employees, we have expanded drive-up service options, and limited walk-in service days, hours, and locations.
Drive-up locations remain open. Alaska USA drive-up locations are frequently sanitized, and employees are following CDC recommendations and sanitary practices when handling money and paperwork.
For a full list of branch options in your area, please visit go.alaskausa.org/covid-19
Additional branch resources:
In order to promote social distancing during this pandemic, the CO-OP Shared Branch Network has authorized participating credit unions to temporarily suspend shared branching services.
Yes, your Alaska USA Federal Credit Union savings and checking accounts are fully insured by the NCUA for up to $250,000. If you have questions about your accounts please reach out the Member Service Center 24/7 at 800-525-9094.
Unfortunately, fraudsters are using fear and urgency tactics around COVID-19 to prey on consumers. They may mimic communications from expert sources such as the CDC, the World Health Organization or other "official" sources. Do not respond to, click any links, or open attachments you receive from suspicious emails or texts. Alaska USA will never call or email you asking for your account information. When you call the credit union, you will be asked questions to verify your identity.
It’s important to make sure your contact information with Alaska USA is up to date—this makes it easier for us to verify your identity if you need to conduct business over the phone. You can update your contact information via online account access, by selecting the Account Profile tab, and selecting Address.
Already received your stimulus payment? Read on for our tips to help you make the most of it
Economic Impact Payments will begin to be distributed by the Internal Revenue Service (IRS) to eligible recipients as early as Wednesday, April 15th.
Not everyone will receive payment on the same date. The best way to ensure a fast delivery of your stimulus payment is by signing up for direct deposit with the IRS. For more information regarding the stimulus, please visit the IRS website.Visit IRS.gov
The IRS only provides Alaska USA general deposit information prior to receiving the payments. Unfortunately, we don’t have information on when your specific payment will be made or what the amount will be.
We encourage you regularly check the Alaska USA app or online account access if you believe your Economic Impact Payment will be directly deposited into your Alaska USA account.
If you are using the Alaska USA app, select Pending Transactions from the main menu to view a list of pending transactions, including ACH deposits.
If you're checking your account from alaskausa.org, log in to your account and click on Pending ACH under the Account Information tab.
You can also set up deposit alerts to receive an email notification when a deposit has been received.
Yes! With the uncertainty caused by the coronavirus outbreak, these payments are extremely important for the financial wellbeing of many Americans. Read our article for tips to make the most of your deposit
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